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Shipping policy

PRO GAME ROOMS

SHIPPING POLICY

Effective Date: January 6, 2026

1. Overview

This Shipping Policy explains how Pro Game Rooms, operated by Spell Purvis Holdings LLC, ships products purchased through progamerooms.com.

Due to the large size, weight, and custom nature of many products we sell, shipping timelines and methods vary by product. This policy is designed to set clear expectations and protect all parties involved.

2. Shipping Destinations

United States

We currently ship to addresses within the continental United States.

We do not ship to:

  • P.O. Boxes

  • APO/FPO addresses

  • Locations that cannot accept carrier or freight delivery

Future shipping regions may be added and will be reflected on this page.

3. Shipping Methods

3.1 Parcel Shipping

Smaller items may ship via standard carriers such as UPS, FedEx, or USPS.

3.2 Freight Shipping

Most high-ticket products (including pool tables, arcade cabinets, golf simulators, and commercial equipment) ship via freight carrier.

Freight deliveries typically:

  • Are curbside or threshold delivery unless otherwise stated

  • Require a delivery appointment

  • May arrive on a pallet or crate

Inside delivery, white-glove service, stair carries, or installation are not included unless explicitly stated on the product page or invoice.

4. Shipping Costs

Unless otherwise stated on the product page or checkout:

  • Standard shipping is included for most products

  • Additional services (liftgate, inside delivery, remote area access, re-delivery) may incur extra fees

Any applicable shipping fees are shown at checkout or confirmed prior to shipment.

5. Order Processing & Delivery Timeframes

5.1 Processing Time

Orders typically process within 1–5 business days, depending on product availability and supplier requirements.

5.2 Delivery Time (Estimates Only)

Delivery timelines vary significantly by product:

  • Parcel shipments: Approximately 3–9 business days after shipment

  • Freight shipments: Typically 2–6 weeks, depending on manufacturer lead time, location, and carrier scheduling

All delivery timelines are estimates, not guarantees. Delays may occur due to manufacturing schedules, weather, carrier congestion, holidays, or force majeure events.

6. Tracking & Shipment Notifications

Once your order ships, you will receive tracking information via email.

For freight shipments:

  • Tracking may show limited updates

  • The carrier may contact you directly to schedule delivery

  • Failure to respond to the carrier may result in storage or re-delivery fees, which are the customer’s responsibility

7. Delivery Requirements & Customer Responsibilities

You are responsible for ensuring:

  • Accurate delivery address

  • Adequate access for delivery vehicles

  • Compliance with building rules, HOA requirements, or local regulations

  • Presence to receive delivery when required

Failed or Refused Deliveries

If a delivery fails due to access issues, refusal, missed appointments, or incorrect address information:

  • Additional fees may apply

  • Return shipping and restocking fees may be deducted from any refund

  • Some products may be non-returnable once shipped

8. Risk of Loss & Title Transfer

All purchases are made pursuant to a shipment contract.

Risk of loss and title transfer to the customer once the product is tendered to the carrier, not upon final delivery.

9. Shipping Insurance & Damage Claims

9.1 Inspection Upon Delivery

You must inspect all shipments at delivery.

For freight deliveries:

  • Inspect the packaging and product before signing

  • Note any visible damage on the delivery receipt

  • Take clear photos of damage and packaging

9.2 Reporting Damage

Damage must be reported within 48 hours of delivery by emailing support@progamerooms.com and including:

  • Order number

  • Photos of damage and packaging

  • Description of the issue

Failure to report damage within this window may void eligibility for replacement or refund.

10. Lost or Missing Shipments

Marked Delivered but Not Received

If tracking shows “delivered” but the package is missing:

  • Confirm the delivery address

  • Check with neighbors, building management, or security

  • Contact us within 48 hours so we can initiate a carrier trace

We are not responsible for theft or loss after confirmed delivery.

11. Missing Items

If items are missing from your shipment, notify us within 7 days of delivery with your order number and item details. Claims submitted after this period may not be eligible.

12. Returns Related to Shipping

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Key points:

  • Customer is responsible for return shipping unless the item is defective or damaged in transit

  • Freight returns may incur significant shipping and restocking fees

  • Custom, made-to-order, or freight-shipped items may be non-returnable

13. Address Accuracy

Customers are responsible for entering correct and complete shipping information.

We are not responsible for:

  • Delays caused by incorrect addresses

  • Fees associated with re-routing or re-shipping

  • Returned shipments due to address errors

14. Force Majeure

We are not liable for shipping delays or failures caused by events beyond our control, including but not limited to:

  • Weather events

  • Natural disasters

  • Labor strikes

  • Carrier disruptions

  • Manufacturer delays

15. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes take effect upon posting.

16. Contact Information

Spell Purvis Holdings LLC
DBA Pro Game Rooms

📍 2186 Jackson Keller Rd, Suite 2022
San Antonio, TX 78213

📧 support@progamerooms.com
📞 1-210-816-0037

🕘 Monday–Friday, 9 AM–5 PM EST