Cart

Your cart is empty

Refund policy

PRO GAME ROOMS

RETURN & REFUND POLICY

Effective Date: January 6, 2026

1. Overview

Pro Game Rooms (operated by Spell Purvis Holdings LLC) specializes in high-value, freight-shipped recreational equipment. Due to the nature of our products, all returns are subject to approval and must meet the conditions outlined below.

This policy applies to purchases made through progamerooms.com within the United States.

2. Summary of Key Terms

  • Return window:
    Damage or defects must be reported within 48 hours of delivery
    Approved returns must be initiated within 30 days of delivery

  • Return eligibility:
    Returns are accepted only if approved and if all conditions are met

  • Freight & shipping:
    Freight, delivery, and handling charges are non-refundable

  • Restocking fee:
    Up to 25% of the product price for approved non-defective returns

3. Contact Information

To report damage or request a return authorization:

Email: support@progamerooms.com
Phone: 1-210-816-0037

Mailing Address:
Spell Purvis Holdings LLC DBA Pro Game Rooms
2186 Jackson Keller Rd, Suite 2022
San Antonio, TX 78213, United States

Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST

4. Damaged, Defective, or Incorrect Items

Customers must inspect all deliveries immediately upon receipt.

If an item arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery and provide:

  • Order number

  • Clear photos of the damage or issue

  • Photos of the packaging and shipping labels

  • A brief written description of the problem

Failure to report issues within this window may void eligibility for a return or replacement.

If approved, we will determine whether a replacement, repair, or refund is appropriate.

5. Approval-Based Returns (Non-Defective Items)

Because our products are large, high-value, and often shipped via freight, returns for non-defective items are not guaranteed and require written approval.

Approved non-defective returns must meet all of the following conditions:

  • Return request submitted within 30 days of delivery

  • Item is unused, uninstalled, and unassembled

  • Item is returned in original packaging, including pallet, crate, and protective materials

  • No signs of wear, installation, modification, or use

  • Customer receives a Return Authorization (RA) before shipping

We reserve the right to refuse returns that do not meet these conditions.

6. Shipping, Freight, and Fees

  • Original shipping and freight charges are non-refundable

  • Return shipping costs are the customer’s responsibility, unless the item is defective or damaged on arrival

  • All approved non-defective returns are subject to a restocking fee of up to 25%

  • Any additional costs incurred due to improper packaging, damage in return transit, or refused freight may be deducted from the refund or billed separately

Returns sent without authorization may be refused or returned to sender.

7. Inspection & Refund Processing

All returned items are subject to inspection upon receipt.

  • Refunds are issued only after inspection and approval

  • Refunds are processed to the original payment method

  • Processing time: 7–10 business days after inspection

  • If damage or use is discovered, the return may be rejected or partially refunded

8. Exchanges & Replacements

  • Exchanges are handled on a case-by-case basis

  • Replacement items for approved defects or shipping damage will be shipped once the original item is received (if required)

  • Custom, made-to-order, or commercial-grade items may not be eligible for exchange

9. Non-Returnable Items

The following are non-returnable:

  • Items reported after 48 hours of delivery

  • Installed, assembled, or used products

  • Custom-made, special-order, or personalized items

  • Clearance or final-sale items

  • Gift cards or digital products

10. Order Cancellations

  • Orders may be canceled before shipment for a full refund

  • Once an order has shipped, it cannot be canceled

  • Shipped orders must follow the return process outlined above

11. Legal Rights

This policy is governed by the laws of the State of Texas and complies with applicable U.S. consumer protection regulations. This policy does not affect any rights you may have under applicable law.

12. Policy Updates

We reserve the right to update this policy at any time. Changes take effect upon posting to progamerooms.com.

By completing a purchase with Pro Game Rooms, you acknowledge and agree to this Return & Refund Policy.